2018 Year in Review

As we begin the New Year in 2019, it is important to reflect on the amazing progress the Uniguest team made in 2018 as we strive to be the most trusted technology provider for the public space by delivering across our three pillars: 1) best-in-class cybersecurity, 2) excellence in managed services, and 3) increased engagement for our customers’ customers.

2018 was a banner year for the Uniguest team – we increased bookings by more than 40%, maintained a world-class Net Promoter Score, acquired a preeminent digital signage provider, and continued the roll out of a new arsenal of products.

Business Growth
Uniguest increased YoY bookings in 2018 by over 40% allowing us to continue our expansion into new properties and new markets. We now support well over 30,000 managed solutions across the globe and have provided more than 90,000 digital signage solutions.

Performance Growth
Our managed services team continued to provide customers with world-class service as demonstrated by 99.96% uptime of systems while blocking thousands of security attacks aimed at our customers. In 2018, Uniguest released its Net Promoter Score program allowing us to quantitatively track customer experience and satisfaction. We are currently operating at a +75 score which reflects the service commitment that our customers have come to expect from the Uniguest team.

Acquisition Growth
In May of 2018, Uniguest finalized the ONELAN acquisition which added 90,000 digital signs to our portfolio, grew our footprint so that we are now in over 100 countries, gave us a strong presence in new industries, and connected us with a global network of partners to expand our go-to-market abilities. Most importantly, the ONELAN team is made up of great people who are a superb fit with the broader Uniguest team. Now with nearly 250 employees, the Uniguest culture is a huge asset to the company.

Product Growth
In addition to adding industry-leading digital signage solutions to our portfolio, we added tablet products for multiple market segments and meeting room technology with a wide range of features. We overhauled our digital concierge solution and made it compelling to all hospitality chain scale segments. We also expanded our fitness products to support new markets and new functional purposes.

Entering 2019, we have huge aspirations starting with the continued commitment to be the provider of choice for public space technology in our markets. We are investing heavily in new talent to increase our thought leadership and execution abilities in our markets. We are committed to continuing to innovate and execute for our customers.

I hope everyone has had a great start to 2019 and we are excited to continue on the Uniguest journey. Good luck to all in 2019!

Matt Goche
COO, Uniguest