AR Account Manager

Position Summary

Under the guidance of the Accounts Receivable Manager, the AR Account Manager provides superior customer service regarding all collection issues by monitoring and maintaining an assigned account portfolio using collection process as defined by Collection Process.

The AR Account Manager is responsible for building relationships with the customer account portfolio as it relates to maintaining clean receivables for assigned accounts. Heavy responsibility in reducing delinquent accounts at the Brand Level including customer disputes as they pertain to payment and outstanding balances that are due. Will be held accountable to a weekly collection target.

Primary Responsibilities:

  • Providing customer service regarding collection issues for high level customers and brands.
  • Responsible for monitoring and maintaining assigned accounts through relationship building during calls and outreach via communication measures.
  • Take ownership of account balances by Customer and Brand Level.
  • Prepare and review account adjustments, resolve client discrepancies/short payments, and prepare adjustment reporting for Collection Manager to approve for cash application.
  • Prepare debit/credit account reconciliations to ensure clean aging on all accounts.
  • Manage customers shutdown reporting.
  • Accountable for reducing delinquency for assigned accounts by aged receivable buckets.
  • Maintain weekly collection targets and recording of account efforts through systems through activity metrics.
  • Build relationship with Sales and technical support teams in helping to bring forward and resolve customer escalations as related to non-payment on accounts.
  • During collection process and outreach ensure updated and accurate contact information is forwarded to Customer Success teams.
  • Enlist the efforts of Collection Manager when necessary to accelerate the collection process.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Experience & Skills:

  • Organizational and time management skills to prioritize heavy individual workload to meet time sensitive deadlines.
  • Ability to compile, analyze and interpret financial transaction at a customer account level.
  • Ability to understand contract language as it relates to cancellation periods and payment.
  • Demonstrated Proficiency in Microsoft office products. Proficiency in Excel is a must.
  • Must have excellent proven problem-solving skills
  • Ability to function effectively in a high paced, high demand environment
  • Commitment to excellent customer service with excellent written and verbal communication abilities.

Required Qualifications:

  • A bachelor’s degree in related field or experienced professional with general understanding of accounting concepts and procedures is preferred.
  • Prior relevant experience in handling complex accounts receivable duties in an accounting environment.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

uniguest.com

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • What are your minimum salary requirements?
  • Will you now or in the future require sponsorship to work within the United States?

Education:

  • Bachelor’s (Preferred)

Work Location: One location