Uniguest Launches Range of Health and Safety Products for Public-Facing Technology

Uniguest Launches Range of Health and Safety Products for Public-Facing Technology

Uniguest Launches Range of Health and Safety Products for Public-Facing Technology

Nashville, TN (April 22, 2020) — Uniguest, the leading hospitality engagement technology provider, has responded to market demand by introducing Guest Protect, a range of carefully selected health and safety solutions ideal for its portfolio of public facing technologies.

We bring Guest Protect to market hoping this will help our clients neutralize threats to the health of the public. Our clients depend on our reputation for safety and security and we can now deliver those solutions physically. We’ve moved fast to create a program of vetted products we know suit our clients and take the guesswork out so they can get to the important task of protecting their customers.

Matt Goche

COO, Uniguest

Guest Protect incorporates antimicrobial, hospital-grade products ranging from sprays, wipes, germ-resistant keyboards/mice, and touch screen overlays. This unique program provides clients with all they need to protect staff and guests as the hospitality industry emerges from the COVID-19 pandemic and beyond.

Uniguest Guest Protect is available immediately for existing clients and all other properties and businesses looking to protect their customers.

To learn more about Guest Protect or contact a Uniguest sales team member or visit www.uniguest.com/guest-protect

 

 

Uniguest Response to COVID-19

Uniguest Response to COVID-19

Uniguest Response to COVID-19

To Our Valued Customers and Partners,

With recent reports of the novel coronavirus (COVID-19), there is no higher priority to our entire Uniguest Family than the safety of our customers, our partners, our employees, and their families. Shortly after the COVID-19 outbreak occurred in China, we began reviewing and implementing provisions of our established Pandemic Response Plan which is a part of our overall Business Continuity Plan. The Pandemic Response Plan outlines specific steps Uniguest takes to safeguard employees’ health and well-being during a pandemic while ensuring the Company’s ability to maintain essential operations and continue to provide important services to our customers.

In alignment with the threat assessment protocols of the World Health Organization (WHO) and regional government agencies, we have activated our Emergency Management Team as outlined in the Uniguest Global Business Continuity Plan. This team is addressing active and ongoing disease surveillance, workforce protection and management, supply chain management and risks, travel and facility access restrictions, and quarantine measures as defined in our plan.

More specifically:

While pandemics are unpredictable in their timing and severity, there are several precautionary measures we can take and have taken across our organization. We want you to feel confident in your engagement with Uniguest and our team of professionals. We are engaged in active and ongoing monitoring, specifically disease progression, country and WHO responses, state and local government agencies, supplier and supply chain risks, and prevention and containment measures.

We have communicated best practices for protecting employee health, increased availability of hand sanitizers and cleaning supplies to employees, and implemented employee workstation cleaning requirements. Employees who are ill have been asked to stay home.

We also know that our support and managed services customers have specific questions on our business continuity plans for contact center, support, fulfillment and reporting operations. While for security reasons we do not share the specific details of our business continuity plans, the following is an overview of key steps related to our vital operations:

Our Pandemic Response Plan classifies our contact and support center staff as “essential” employees whose jobs are critically important to the Company’s continued core operation of information intake and reporting. Unless circumstances dictate otherwise, the Company expects “essential” personnel to be available for work during a pandemic. In extreme cases, “essential” personnel may be directed to work from home. This would be considered a situational or episodic telecommute scenario.

Our contact center footprint has multiple locations geographically distanced so that in the event a pandemic became critical in any one location, we can immediately shift call volumes.

Our contact center is omnichannel capable and fully allows customer interaction and engagement through voice, email, text and chat provided at your convenience.

Our fulfillment teams are monitoring our inventory closely and are in active conversations with our supply chain partner so we can be responsive to our clients’ needs. At this time, we see minimal impacts, but are continuing to monitor and adjust and will advise customers and partners if there are changes.

It is important to highlight that our online systems will always be available as a key engagement option and this system will be supported by our team whether they are working from the office or from home. We encourage all hotline/incident management customers to remind their employees of their available web-reporting options.

The senior management team takes the COVID-19 threat seriously and we are taking all reasonable measures to prepare for and mitigate the risk of COVID-19 to our team members, our customers, and our business. We will provide additional updates as the situation warrants.

Thank you for your continued support of Uniguest and our portfolio of companies. We wish good health and safety to all our business partners and their employees and families.

Best regards,

Jeff Hiscox

Chief Executive Officer, Uniguest Inc.

 

2019 Year in Review

2019 Year in Review

2019 Year in Review

As we at Uniguest begin a new decade, it is important to reflect on the progress the Uniguest team made over the past year as we strive to be the most trusted provider of engagement technology in the markets we serve. Depending on the market, we want to create better engagement with guests (hospitality), residents (senior living), customers (retail/banking), fans (stadiums/entertainment), students (education), and all staff in general (especially in enterprise/banking). By delivering across our three core tenets: 1) best-in-class cybersecurity, 2) excellence in managed services, and 3) increased engagement for our customers’ customers, we believe we are well positioned to meet our goal as we roar into the 2020s.

2019 was another banner year for the Uniguest team – we acquired two exceptional businesses that took us to new levels with their product portfolios, we grew our customer footprint to nearly 18,000 accounts, we increased our already world-class Net Promoter Score, and we continued the roll out of a new arsenal of products to solve engagement needs for our customers.

Acquisition Growth

2019 marked an increased pace of acquisition for Uniguest adding new engagement products and new markets. In March of 2019, Uniguest finalized the acquisition of Touchtown, a leader in the senior living engagement technology space, located in Pittsburgh, PA. Touchtown brings engagement solutions that improve the quality of life for seniors and their families. Then in September of 2019, Uniguest acquired Tripleplay, a leader and innovator in IPTV and digital signage, located in London, UK. Tripleplay rounds out the Uniguest solution set bringing more in-room capabilities as well as greatly enhancing its video delivering platform and capabilities. As we start 2020, the Uniguest team is now 350 employees strong across 13 global locations.

Business Growth

Uniguest continued its fast-paced growth with a significant increase in year-over-year revenue. Uniguest also nearly exceeded 18,000 customer accounts which is almost a 50% increase over the last three years, reflecting our focus to deliver solutions and engagement technology to a broader customer set. Additionally, Uniguest now has over 120,000 managed endpoints at these customer accounts and an additional 250,000 self-service endpoints.

Performance Growth

Our managed services team expanded its footprint in 2019 to meet the diverse needs of our growing customer base. While transition is still in progress, the result will be one central operations center with six additional managed service hubs providing full services across all products to our customers. The Uniguest team also enhanced our Net Promoter Score to +78 and continues to focus on the satisfaction of everyone using our tools and solutions.

Product Growth

2019 was an exceptional year for product innovation at Uniguest. In addition to enhancing our suite of kiosk and digital signage offerings, Uniguest rolled out a cloud-based Enterprise Video Platform (EVP), the Reserva Edge which greatly enhances our meeting room solution and form factor, hospitality portal for content management, and activity management workflows for senior living communities.

Entering the new decade, we recognize that industries and solutions are changing and will continue to change, and we are committed to maintaining our aspiration to be the most trusted provider of engagement technology in the markets we serve. We are increasing our R&D spend, continuing to bring in new and diverse talent, and will remain acquisitive in our search for best of breed solutions and innovation partners.

I hope everyone has a great start to 2020 and we will certainly be in touch. Thank you!

Matt Goche
COO, Uniguest

Uniguest Group Appoints James Keen as its VP of Marketing

Uniguest Group Appoints James Keen as its VP of Marketing

Uniguest Group Appoints James Keen as its VP of Marketing

Keen will lead global marketing team including the Uniguest, Touchtown, ONELAN and Tripleplay brands

Nashville, TN, 10th December 2019: Uniguest Group is pleased to announce that James Keen, formerly head of marketing at Tripleplay, has been appointed the group vice president of marketing tasked with leading the growth and development of its brands across the world in the professional AV, hospitality and senior living industries.

Keen will be supported by a global marketing team with ONELAN’s Stephanie Scott appointed head of marketing for professional AV and Touchtown’s Christian Kratsas appointed to lead the hospitality and senior living business unit.

Uniguest Group’s chief revenue officer, Lee Horgan is delighted to have his global team in place ready for the start of 2020, “Following our acquisitions of Touchtown, ONELAN and Tripleplay we realized that we had some very talented, very knowledgeable marketers within those businesses and recognized we could bring that team together to create a world-class marketing team.

“We’ve seen the impact James, Stephanie and Christian have made at their respective brands and are delighted that they’ve all accepted leadership positions as we build towards a hugely exciting future for our business and our clients.”

Keen added, “I’m immensely proud of the part I’ve played in Tripleplay’s growth and am delighted to be given the opportunity to use that experience to help in the development of Uniguest, Touchtown and ONELAN and still stay part of Tripleplay’s success.

“I can’t wait to start the journey, supported by some very talented individuals in both the UK and the US, and have no doubt that we will create an incredible brand and business together.”

About Uniguest

Uniguest is a global leader in providing highly secure, fully managed engagement technology solutions to the hospitality, senior living, specialty retail, education, and corporate sectors. The Uniguest central content manager provides the horizontal platform to enable the vertical components required in its core markets. Uniguest is highly focused on creating deep client relationships as evidenced by its most recent NPS score of 77. Uniguest provides turnkey technology solutions that include hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support.

About ONELAN

ONELAN is a global leader in the development and management of enterprise-grade technology solutions for digital visual communication, including applications such as digital signage, wayfinding, data visualization and meeting room bookings. ONELAN’s robust, interactive solutions offer scalability and relevance across multiple market sectors, simplifying complex or diverse messages visualized on any device or display.

ONELAN is headquartered in the UK with a presence in Dubai, Germany, China, Poland, and North America. Visit www.onelan.com for further details.

About Tripleplay

Tripleplay is a market leader in the development and delivery of IPTV, digital signage, and video streaming solutions. With over 5,000 server deployments worldwide and a global network of over 100 integration partners, Tripleplay is a genuine global business.

Tripleplay has vast experience in the sports and arena industry, banking and finance, hospitality and accommodation, as well as clients in several other industries. Its solutions include a full digital signage CMS, IPTV headend, mobile and desktop streaming and VOD apps, and an interactive portal solution for accommodation TV delivery.

Tripleplay is headquartered in the UK, with regional headquarters in Florida, Spain, Singapore, and the UAE with teams across the globe in strategic locations.

About Touchtown

Touchtown improves the quality of life through innovation and connectivity. Our solutions serve the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy.

More than 1,200 leading communities utilize our powerful content management software to publish content to a multitude of platforms from a single point of data entry. Touchtown-powered communities reach over 500,000 seniors, staff, prospects, and families through mobile applications, digital signs, in-room TV channels, calendars, websites, kiosks, and Alexa voice-assistants.

 

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Media contact details:

Brittany Barr – Uniguest & Touchtown

Email: BBarr@touchtown.com

Phone: 1-866-868-2486

Anna Roberts – Tripleplay & ONELAN

email: anna.roberts@tripleplay.tv

Phone: +44 (0) 845 094 3326

Secure Engagement Technology Provider Acquires Leading IPTV & Interactive Hotel TV Solutions Company

Secure Engagement Technology Provider Acquires Leading IPTV & Interactive Hotel TV Solutions Company

Secure Engagement Technology Provider Acquires Leading IPTV & Interactive Hotel TV Solutions Company

Nashville-based Uniguest unites Tripleplay with ONELAN to create digital signage and IPTV powerhouse

NASHVILLE, Tenn. – Uniguest, a global cybersecurity technology specialist with a customer-centric approach in providing fully managed engagement technology solutions, announces the acquisition of UK-based Tripleplay, a market leader in the development of digital signage, IPTV, and video streaming solutions.

The Tripleplay acquisition complements the June 2018 addition of ONELAN, creating a global leader for IPTV, digital signage, and room booking solutions. Prior to the acquisition, Uniguest operated more than 35,000 secure kiosks and over 100,000 digital signs in more than 100 countries.

Tripleplay’s award-winning IPTV solution further advances ONELAN’s digital signage solution set to deliver live TV and video. With more than 5,000 worldwide server deployments and a global network of over 100 integration partners, Tripleplay significantly grows the customer base while expanding the Uniguest footprint across the globe into stadiums and arenas as well as banking and finance.

“With the successful acquisition and integration of the ONELAN business into our portfolio in 2018, we reviewed a number of providers who could offer complementary solutions which aligned with our core strategy to deliver digital engagement to the industries we operate in,” Uniguest CEO Jeff Hiscox said. 

“Tripleplay was by far the best solution in the market and fit this profile perfectly; we’re delighted to bring them under the Uniguest umbrella. By pairing Tripleplay with ONELAN, we are creating a powerhouse for the AV industry and are excited to start this journey. We believe this is a great outcome for our clients and employees and are very excited about our future together.”

Jeff Hiscox

Chief Executive Officer, Uniguest

Steve Rickless, Tripleplay CEO, will oversee the combined Tripleplay and ONELAN organizations with support from the Tripleplay and ONELAN executive teams. Both companies will continue to operate from their respective offices with their current team members. The ability to leverage one another’s technical skills, research, and product sets will not only accelerate company growth but will benefit clients and partners as well.

“This acquisition is a game changer for Tripleplay and will bring significant advantages to our valued customers and partners,” Rickless said. “Our market-leading solutions combined with the ONELAN product set will be one of the most powerful combinations available in today’s market, and the partnership will allow us to deliver innovation and enhanced service. Backed by the strength of Uniguest, our ability to deliver our aggressive strategic vision for our business is enhanced, benefiting our customers around the world.”

About Uniguest:

Uniguest is a global leader in providing highly secure, fully managed engagement technology solutions to the hospitality, senior living, specialty retail, education, and corporate sectors. The Uniguest central content manager provides the horizontal platform to enable the vertical components required in its core markets. Uniguest is highly focused on creating deep client relationships as evidenced by its most recent NPS score of 77. Uniguest provides turnkey technology solutions that include hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support. www.uniguest.com 

About Tripleplay

Tripleplay is a market leader in the development and delivery of IPTV, digital signage, and video streaming solutions. With over 5,000 server deployments worldwide and a global network of over 100 integration partners, Tripleplay is a genuine global business.

Tripleplay has vast experience in the sports and arena industry, banking and finance, hospitality and accommodation, as well as clients in several other industries. Its solutions include a full digital signage CMS, IPTV headend, mobile and desktop streaming and VOD apps, and an interactive portal solution for accommodation TV delivery.

Tripleplay is headquartered in the UK, with regional headquarters in Florida, Spain, Singapore, and the UAE with teams across the globe in strategic locations.  www.tripleplay.tv

 

Uniguest Fuels Rapid Growth With Hospitality Operations Veteran Hire

Uniguest Fuels Rapid Growth With Hospitality Operations Veteran Hire

Uniguest Fuels Rapid Growth With Hospitality Operations Veteran Hire

NASHVILLE, Tenn.July 17, 2019 /PRNewswire/ — Uniguest, a leading global technology and managed services provider, announces the addition of Kevin Reiners as the vice president of operations. Reiners is a high energy, fiscally conscious, and goal-driven business executive that approaches each new business challenge with an intrinsic skill for innovation and is highly focused on partnering with clients for successful deployments and ongoing support. With more than 20 years of experience, Reiners knows how to leverage technology to drive results for leading organizations in hospitality and healthcare industries – including CIO-level experience with Gaylord Entertainment and Marriott International / Gaylord Hotels.

During the Marriott acquisition of Gaylord Hotels, Reiners served as a key executive technology leader, ensuring seamless implementation and successful migration on all guest-facing operations that led to zero guest-facing impact. As the Gaylord Hotels technology leader within Marriott Americas, Reiners successfully drove new and increased revenue through new technology offerings, guest engagement, and superior customer service.

“Originally a customer of Uniguest at Gaylord Entertainment and Marriott International, I was very familiar with the product lines offered by Uniguest, or so I thought,” Reiners said. “After leaving Marriott, I was hired as a consultant to evaluate the operations and technology offerings at Uniguest and quickly realized that Uniguest is much more than I remembered – from the top down it is an expanding company with new innovative technology offerings. I was excited with the direction and the opportunity, not to mention the daily innovation that was happening across the product portfolio and how Uniguest views customer service. With an NPS score north of +75, I knew this was the right home for me. Uniguest is the partner I was looking for as a hospitality executive and they understand how to drive guest engagement.”

Uniguest manages and supports more than 35,000 public-facing devices and 100,000 digital signs across 100 countries, serving the hospitality, community living, retail business, education, and corporate industries. Its innovative suite of fully managed and supported solutions includes interactive kiosks, digital signage, fitness technology, meeting space technology, purposed tablets, business centers, mobile printing, and personalized printing. Uniguest is based in Nashville with offices in Reading, U.K.Oakmont, Pa.; and Portsmouth, N.H.