I wanted to make sure that John Nix is recognized for his excellent service tonight! He had fantastic customer service skills, and knows how to talk to his customers even when they are not knowledgeable about computer scripts or if they have technical knowledge.
I am hoping we don’t need to have regular calls, after all I like our business center functioning just fine. In the event that we need to call though, I am much more confident in making that call knowing that you have service staff like John on duty.
Thanks again for all the work you do for our guests!
Hilton Honors Champion-Guest Experience Lead
Hilton Garden Inn