Hyatt Place Indianapolis Frees up Staff Time to Focus on Guests

Indianapolis is best known for fast cars, renowned events, museums, parks, and a thriving culinary scene. In spring 2019, Hyatt Place opened in the heart of downtown Indy, offering visitors 15 floors filled with sleeping rooms, a 24/7 market, bar and balcony, and more than 3,000 square feet of versatile meeting space.

Last year, Hyatt Hotels Corporation revamped the Hyatt Place brand to focus on the guest experience, with an emphasis on well-being, dining, and technology. To meet the Indy hotel’s technology needs, the management team selected JANUS (by Uniguest) to provide digital signage solutions to engage and inform their guests while onsite. 

The goal of their digital transformation project was two-fold: to help guests easily find their way around the hotel, and to feature meeting information that worked seamlessly with their back-end event management software. It was also essential for the solution to be automated instead of relying on manual data entry by hotel and event staff. Ultimately, they hoped to free up their team so they could spend more time assisting guests versus managing a cumbersome system and time-intensive process.

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Seamless CMS Communication with In-House Event-Management System

The JANUS team implemented their cloud-based content management software, which communicates seamlessly with the Hyatt Place event-management system. Allowing the displays to automatically update with the hotel’s event and meeting information and wayfinding maps keeps guests and conference attendees up to date with rapidly changing event schedules throughout the day.

The design team also created impactful graphics that reflected the Hyatt Place brand and location, and worked alongside Hyatt’s management team to customize display frames to match the interior of the hotel.

Additionally, the team installed two large, interactive reader boards on the ground and second level so guests could find their way around the hotel, along with four reader boards outside each of the meeting rooms to display the room name and function.

When you’re in the hotel business, you’ve got to focus on a thousand other things. The JANUS solution by Uniguest is hands-free, and we don’t have to do much – it just takes care of itself and frees us up to do our jobs.

Rick Schatz

General Management, Hyatt Place Indianapolis

Turnkey Implementation and Tools Accelerate ROI

The Hyatt Place Indianapolis was able to see their return on investment quickly with their updated digital signage, simplified content management, and the ability to easily display onsite promotions.

Smooth from beginning to end. The digital signage implementation and installation went smoothly, from start to finish.

An easy to use CMS. The content management solution makes everyone’s life easier – from the hotel staff to Hyatt Place guests, who are able to sit back and relax, knowing they have all the information they need for their travel experience, thanks to digital signage.

Increased revenue. As Hyatt Place Indy plans for the future, their team is excited to maximize the use of their displays by featuring more photos of their property, promoting onsite offerings, advertising local retail stores and restaurants, and more.

 

Hyatt Place Indianapolis Image Gallery