Building greater community with The Heritage at Brentwood.
The Heritage at Brentwood es una comunidad de ancianos con sede en Brentwood, Tennessee, que ha servido a sus residentes durante quince años. La comunidad cuenta con un diseño vibrante y atemporal que anima a sus residentes a tener una vida plena con amplios espacios abiertos y un montón de oportunidades para que los residentes se reúnen e interactúan.
Residential accommodation options include continuing care retirement and independent living available in the 314 living accommodations. The community was designed to be a private-like residence combined with socialization opportunities. The Heritage’s mission is to “provide unmatched living accommodations for seniors that create confidence and enhance their quality of life” which aligns with the products and services Uniguest offers through its Community Hub platform.
Construir una comunidad mejor
The Community Hub platform was initially implemented in the community with the original rollout being an in-house TV channel to improve and personalize communication. With years of use and positive feedback from both staff and residents, The Heritage decided to implement more of Uniguest’s senior living products as they recognized they needed another solution for resident communication.
Via Content Manager, Community Hub products and solutions are seamlessly connected across the community providing staff with an effortless way to centrally manage and share community messages and announcements.
Los contenidos comunitarios pueden cambiarse instantáneamente desde el Gestor de contenidos con unos pocos clics del ratón.
Daily news and social activities are programmed to the in-house TV channels and the Community App, an innovative solution that advertises and delivers community information directly to residents through their smartphones, desktop computers, tablets no matter where they go. Furthermore, integration with Alexa offers more than one option as to how information can be accessed, meaning residents have the choice as to how they receive and digest content.
Para una comunicación adicional en toda la comunidad, se ha instalado señalización digital en zonas de mucho tránsito situadas en el centro de salud, la residencia asistida, la sala de correo para residentes y las zonas comunes más grandes, en la que se muestran las distintas actividades y eventos programados para cada día de la semana. El Heritage también ha instalado pantallas táctiles con las que pueden interactuar los residentes y que pueden actualizarse fácilmente desde cualquier ordenador.
Libertad e independencia de los residentes
Residents at The Heritage can enjoy freedom and independence with the Community app which includes resident and staff directories, enabling residents to stay connected with both staff and other community members even when they are away from the community.
Any time-sensitive documents and information necessary for the community staff can be sent directly using the Uniguest platform. The transition to using mobile devices and the Uniguest Community app has allowed for a reduction in paper waste as calendars, event flyers, resident directories, and dining menus are all key features of the app.
The Uniguest staff app has also been a valuable tool for The Heritage’s Human Resources department giving staff a convenient way to send out messages directly to staff daily.
One thing that attracted me the most was how the Uniguest solutions communicate with each other
Ashlie Burnett
Relación con los proveedores
Transitioning to fully integrate the Community Hub platform was a seamless process directed by dedicated project managers, with staff available 24/7 for any questions and technical challenges.
Uniguest’s Community Hub platform will continue to be the primary solution for The Heritage at Brentwood as it supports staff in providing the best care for the residents through the deployment of its market-leading technologies.
I like to say the Uniguest staff rolled out the red carpet for us when we were creating our app. They really walked us through the entire setup process and continue to offer a strong relationship.
Ashlie Burnett
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