The Newman Hotel elevates five-star guest experience with Uniguest Hotel Hub
Bringing personalised entertainment, hotel information and seamless technology together at one of London’s newest luxury hotels.
Located in the heart of London’s Fitzrovia neighbourhood, The Newman is a five-star boutique hotel designed to offer a contemporary take on luxury hospitality. Developed by Kingsfolk & Co, the hotel combines thoughtful design, personalised service and modern technology to create an experience that feels both welcoming and distinctly local.
From the outset, the hotel wanted technology to enhance the guest experience without compromising the personal service at the heart of its approach. Guests should be free to engage with the hotel digitally or speak directly with its team, with every interaction feeling intuitive and effortless.
Technology that enhances the guest experience
The Newman selected Uniguest Hotel Hub deliver a fully integrated in-room entertainment and information experience.
Deployed across the hotel’s guest rooms, suites and apartments, the solution combines Samsung Hospitality TVs with built-in Google Cast, Sky entertainment and a bespoke, branded guest interface.
More than simply providing television and streaming services, the platform acts as a digital extension of the hotel’s guest experience, connecting guests with hotel services, wellness experiences and information about the surrounding neighbourhood.
We like to give the guest a choice. You can have a contactless check-in. You can order things via the app, via the TV, or you can pick up the phone and have a conversation with the teams. It's important that you give people that choice. But the technology, when you do it, then has to be seamless.
Oliver Milne-Watson
A personalised digital experience
The bespoke Hotel Hub interface was carefully customised with branded content to reflect The Newman’s identity, creating a consistent experience between the hotel’s physical spaces and its in-room technology.
Guests can explore room service and food menus, discover wellness facilities and classes, and access hotel information through an intuitive on-screen menu. A wide selection of television channels, including Sky sports and entertainment, is complemented by popular streaming services such as Netflix, Prime Video and YouTube.
With Google Cast built into the Samsung Hospitality TVs, guests can also connect their personal devices without the need for additional hardware. A QR code makes connecting straightforward, while an automatic reset at checkout ensures that guest credentials are cleared before the next arrival. The experience begins as soon as guests enter their room, with the television automatically activating alongside the room’s lighting through the hotel’s access control system.
It gives them instant access to all the information of the hotel, channels, apps and menu information. They can easily scan the QR code, access their account and watch all their favourite shows.
Darren Mountain
Simplifying day-to-day operations
Beyond the guest experience, Uniguest Hotel Hub provides The Newman’s engineering and operations teams with a centralised platform for managing content and supporting the in-room technology.
Through the management portal, staff can update hotel information, review channel usage and make changes to the guest-facing interface. The platform also provides a convenient way to communicate important information, such as advance notifications of scheduled fire alarm tests.
Remote management and technical support help minimise disruption to guests. Many issues can be investigated and resolved without entering an occupied room, reducing the workload for the hotel’s engineering team.
I think it's benefited us a lot. It works seamlessly and it's very user friendly. Uniguest Hub has been really good to use. Very easy to navigate and go through the website and manage it through the portal.
Darren Mountain
A seamless addition to five-star hospitality
For The Newman, the success of its in-room technology is measured not simply by the features available, but by how effectively those features contribute to the overall guest experience.
By combining personalised entertainment, accessible hotel services and straightforward management, Uniguest Hotel Hub supports the hotel’s commitment to delivering thoughtful, contemporary hospitality.
The hotel’s approach to creating a seamless, personalised experience has been well received since opening, with positive feedback from guests, journalists and staff alike.
Since we've opened, we've had great reception from guests, from journalists, from our team, and we're very happy with the results so far. We couldn't have asked for a better opening.
Oliver Milne-Watson
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