Building greater community with The Heritage at Brentwood.
The Heritage at Brentwood é uma comunidade para idosos sediada em Brentwood, Tennessee, que serve os seus residentes há quinze anos. A comunidade apresenta um design vibrante e intemporal que incentiva os seus residentes a terem uma vida gratificante com amplos espaços abertos e muitas oportunidades para os residentes se encontrarem e interagirem.
Residential accommodation options include continuing care retirement and independent living available in the 314 living accommodations. The community was designed to be a private-like residence combined with socialization opportunities. The Heritage’s mission is to “provide unmatched living accommodations for seniors that create confidence and enhance their quality of life” which aligns with the products and services Uniguest offers through its Community Hub platform.
Construir uma comunidade melhor
The Community Hub platform was initially implemented in the community with the original rollout being an in-house TV channel to improve and personalize communication. With years of use and positive feedback from both staff and residents, The Heritage decided to implement more of Uniguest’s senior living products as they recognized they needed another solution for resident communication.
Via Content Manager, Community Hub products and solutions are seamlessly connected across the community providing staff with an effortless way to centrally manage and share community messages and announcements.
O conteúdo da comunidade pode ser mudado instantaneamente a partir do Gestor de Conteúdos com apenas alguns cliques no rato.
Daily news and social activities are programmed to the in-house TV channels and the Community App, an innovative solution that advertises and delivers community information directly to residents through their smartphones, desktop computers, tablets no matter where they go. Furthermore, integration with Alexa offers more than one option as to how information can be accessed, meaning residents have the choice as to how they receive and digest content.
Para uma comunicação adicional em toda a comunidade, a sinalização digital é visualizada em áreas de elevado tráfego localizadas no centro de saúde, nas residências assistidas, na sala de correio dos residentes e em áreas comuns maiores, apresentando as várias actividades e eventos planeados para cada dia da semana. O Heritage também instalou ecrãs tácteis com os quais os residentes podem interagir e que podem ser facilmente actualizados a partir de qualquer computador.
Liberdade e independência dos residentes
Residents at The Heritage can enjoy freedom and independence with the Community app which includes resident and staff directories, enabling residents to stay connected with both staff and other community members even when they are away from the community.
Any time-sensitive documents and information necessary for the community staff can be sent directly using the Uniguest platform. The transition to using mobile devices and the Uniguest Community app has allowed for a reduction in paper waste as calendars, event flyers, resident directories, and dining menus are all key features of the app.
The Uniguest staff app has also been a valuable tool for The Heritage’s Human Resources department giving staff a convenient way to send out messages directly to staff daily.
One thing that attracted me the most was how the Uniguest solutions communicate with each other
Ashlie Burnett
Relação com o fornecedor
Transitioning to fully integrate the Community Hub platform was a seamless process directed by dedicated project managers, with staff available 24/7 for any questions and technical challenges.
Uniguest’s Community Hub platform will continue to be the primary solution for The Heritage at Brentwood as it supports staff in providing the best care for the residents through the deployment of its market-leading technologies.
I like to say the Uniguest staff rolled out the red carpet for us when we were creating our app. They really walked us through the entire setup process and continue to offer a strong relationship.
Ashlie Burnett
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