Healthcare is Talking. Is Anyone Listening?  

Healthcare doesn’t lack communication. It’s overwhelmed by it. According to the KLAS Playbook for Patient-Centric Care 2025, patients are often inundated with fragmented, untimely messages from disconnected systems, leaving them confused, disengaged, and unsure of what to do next.

This breakdown isn’t just frustrating; it’s costly. When patients miss instructions, delay care, or don’t understand their next steps, outcomes suffer and staff workloads increase. But with the right approach, communication becomes a powerful tool to drive trust, clarity, and better care. That’s exactly what Uniguest Healthcare Hub, powered by pCare, is built to deliver.

One Platform. Unified Communication. No Clutter.

The KLAS report identifies “message burden” as one of the leading obstacles to patient engagement. When departments operate in silos, communication becomes noisy, disjointed, and inconsistent. Patients receive reminders from one system, education from another, and updates from a third. None of them connected.

Uniguest Healthcare Hub simplifies this. It consolidates everything, from entertainment and education to service requests, environmental controls, and clinical communication, into a single, intuitive interface accessible via in-room TVs, tablets, or personal devices. Every interaction is relevant, coordinated, and aligned with the patient’s care plan. The result? Greater confidence, higher engagement, and a smoother experience for patients and care teams alike.

At Moffitt Cancer Center’s McKinley Hospital, Healthcare Hub is already helping deliver a more connected, efficient experience. Patients control their room settings, access condition-specific education, and even video chat with loved ones—all without leaving the bedside. Integrated feedback tools ensure care teams stay informed and responsive. Behind the scenes, seamless EHR integration ensures that nothing gets lost in translation.

This is more than convenience. It’s a meaningful shift that improves satisfaction, reduces avoidable service requests, and helps care teams focus on what matters most.

The most effective innovation doesn’t add complexity; in fact, it removes it. Healthcare Hub was designed to reduce friction at every touchpoint.

• Our Interactive Patient Systems transform television infrastructure into a communication hub that educates, entertains, and empowers patients, enhancing job satisfaction and efficiency for care teams.
• Our digital whiteboards not only keep your patients better informed, they deliver time and cost savings for your care team.
• Our digital door signs communicate key information, such as name, risks, allergies, and more, to the care team, helping improve patient and family safety, quality, and experience.
• Our digital signage and wayfinding solutions provide timely information, offering comfort and control with every step.

When communication works, everyone benefits: patients feel empowered, families stay informed, and clinicians are supported by technology that works with them and not around them.

What KLAS captured in their latest research is something we see every day: better patient engagement starts with better communication. However, achieving better engagement requires more than good intentions; it takes innovative, scalable tools that bring everything together.

That’s where Uniguest comes in. With Healthcare Hub, hospitals can stop sending mixed messages and start delivering truly connected care.

This isn’t just our perspective; it’s validated by the industry. pCare, the core software platform of our Healthcare Hub, has been named Best in KLAS for Interactive Patient Systems for ten consecutive years, a recognition driven entirely by customer feedback. That level of consistent trust speaks volumes. It reflects our commitment to true partnership, continuous innovation, and delivering technology that makes a measurable difference—for patients, providers, and the future of care.