Website Privacy Policy

Version Effective: 08 October 2026

We respect your privacy. This Privacy Policy sets out our privacy practices and tells you how your personal data will be treated by us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Uniguest products and services and uniguest.com are domains owned by U.S. Hospitality Publishers doing business as Uniguest.

All personal data or personal information (referred to in this policy as “personal data”) you give us is held with the utmost care and security.

We do not sell, rent or loan any personal data to any third party. Only in the circumstances described within this Privacy Policy would we share your information with any third party.

Please take time to review this Privacy Policy. Any questions regarding this Privacy Policy should be directed to compliance@uniguest.com.

Who are we?

We are US Hospitality Publishers doing business as Uniguest. Our address is Uniguest, 631 Bakertown Road, Antioch, TN 37013 United States. You can contact us by post at the above address, by email at compliance@uniguest.com or by telephone on 1 800 467 1218.

We are not required to have a data protection officer, so any inquiries about our use of your personal data should be addressed to the contact details above and will be routed to the appropriate internal team.

Why do we collect information?

Uniguest needs to collect and use certain personal information to be able to offer its range of products and services. Your personal data will most commonly be used in the following circumstances:

  • Where we need to respond to your inquiries
  • To provide you with details about our products and services
  • Where we need to perform a contract with you or process payments
  • Where we need to comply with legal or regulatory obligations
  • Where it is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests
  • Where you have given your consent, including to receive advertising or marketing about our products and services

What information do we collect?

  • Contact information including: name, address, telephone number, email address, other contact information
  • Payment information
  • IP addresses
  • Account information
  • Credit references (when opening an account)
  • Typical Website stat data (e.g. what pages you viewed; docs downloaded)
  • CCTV images if you visit one of our offices or premises
  • CV and references if applying for a career with Uniguest
  • Cookies (see “When you use our website”)
  • Information submitted through live chat functionality and those making use of AI functionality, including chat transcripts, contact details, and information relating to your inquiry
  • Any other information you choose to provide us with

Sharing of information

During the day-to-day operation of our business, we may need to disclose the information we have received with the following:

  • Group companies
  • Credit agencies
  • Third party service providers
  • Shipping information to couriers
  • Our employees, agents, consultants and contractors
  • Professional advisors
  • Any relevant regulatory, governmental or law enforcement authority as required by law

When you use our website

When you visit our websites, we collect standard internet log information and details about visitor behavior, including through third-party analytics services such as Google Analytics. Where required, we collect this information with your consent. We use it to understand how our websites are used, manage website performance, and identify and resolve any issues.

We also use cookies to help identify visitors to our websites and improve how we provide our products and services.

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use session cookies on the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy.

We also use Salesforce Account Engagement website forms to automate your inquiries into our Salesforce CRM. Salesforce Account Engagement adds cookies to allow it to monitor your use of our site and track the content you have engaged with. Salesforce privacy information is available at: https://www.salesforce.com/company/legal/privacy/.

Some of our websites may offer live chat functionality, including AI-assisted chat services provided by Qualified. If you choose to use these services, we may collect and process information you provide during the conversation, including contact details and information relating to your inquiry. Chat conversations may be recorded and retained for support, service improvement, and sales follow-up purposes. The chat service uses cookies or similar technologies that are necessary to maintain the chat session and enable the service to function correctly. Qualified privacy information is available at: https://www.qualified.com/legal/privacy.

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many website pages.

Our websites are not intended to be used by children under 16 years of age, and we do not knowingly collect personal information from children.

When you submit an inquiry via our website

When you submit an inquiry via our website, we ask you for your name, company name, country, contact telephone number, and email address. We may also ask your job title, the type of business you are from and the product lines you’re interested in.

We use this information to respond to your queries, including providing you with any requested information about our products and services. We may also email you several times after your inquiry to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your inquiry is stored and processed within our CRM database. This data is shared with relevant sales agents able to respond to your inquiry.

This information may also be added to our email marketing platform to allow us to keep you informed after a sale, based on our legitimate interests.

We do not use the information you provide to make any automated decisions that might affect you.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Third-party services

Some of our services, such as calendar scheduling, are provided by third-party business providers or in partnership with them. In these cases, we may need to share the personal data required to deliver these services. Please note that some services may not be available if you choose not to provide the personal data requested.

If our services rely on hosted tools or hosted data storage, any personal data stored by those third parties will be subject to their privacy provisions.

We do not sell personal data relating to your use of our services. If Uniguest is involved in a business reorganization, merger, acquisition, or sale of assets, personal data may be transferred where necessary as part of that process, subject to appropriate safeguards and applicable data protection laws.

Events

When you attend one of our events, or a third-party event that we also attend, either in person or online, we may collect your name, email address, phone number, company name, role, and any other details relevant to the event, its subject matter, or that you choose to provide when engaging with us.

We use this information where it is in our legitimate interests to promote our business, understand event attendance, and follow up with you as needed.

Contacting us via social media

We maintain a presence on social media platforms, including LinkedIn. If you interact with us through these platforms, such as by sending us a message or engaging with our content, we may process the information you provide and, where appropriate, record the interaction in our CRM systems. We use this information where it is in our legitimate interests to respond to your query, manage our communications, and maintain appropriate records of our engagement with you.

Marketing communications

We may use the personal data you provide to send you information that we reasonably believe may be relevant to you, based on the context in which we collected your information. This may include marketing updates, product information, recommendations, and other non-transactional communications.

We do this where it is in our legitimate interests to provide direct marketing, or where you have given us your consent. You can unsubscribe from marketing emails at any time by using the link included in our emails or by contacting us.

Please note that unsubscribing from marketing communications will not prevent you from receiving important service, contractual, or business-related communications linked to our existing relationship with you.

Call/video recording

We may record calls, including video calls, for training, quality assurance, and other business purposes. This helps us evaluate our performance, improve how we work with customers, and better understand customer needs. We rely on our legitimate interests to record and review these calls. Where a call is recorded, we will notify you at the start of the call and provide you with the option to opt out where available.

SMS Communications (USA Only)

To access certain features of our healthcare platform, you may receive SMS communications. These messages may include notifications, invitations, or other appropriate details necessary to use the service.

Your phone number may be provided to us either directly by you or indirectly by a friend or family member as part of facilitating specific features, such as Uniguest Telehealth and Friends & Family. For example, our platform may send a video conferencing session link to the phone number provided, enabling you to connect with friends and family.

We value your privacy and ensure that your contact information is used only for these intended purposes. If you wish to be removed from receiving future SMS communications, you can opt out by texting “STOP”. If you wish to opt back in later, send “START”. Mobile information will not be used for marketing/promotional purposes by Uniguest nor shared with third parties/affiliates.

Data Retention

We may keep your personal data for as long as necessary to complete the original purpose for which we collected it, or for as long as necessary to fulfil our legal obligations.

Data Accuracy

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us.

Artificial Intelligence

We may use artificial intelligence (AI) technologies provided by selected third parties to help us improve our services, enhance customer experience, and support our business operations. This may include AI-assisted functionality made available through our websites, such as live chat services.

Where you interact with an AI-assisted service, we will seek to make this clear. AI-generated responses are provided for general informational purposes only and may contain inaccuracies, omissions, or outdated information. Where personal data is processed using AI technologies, we implement appropriate technical and organizational safeguards to protect that data. Where permitted by applicable law, we process personal data through AI-assisted services on the basis of our legitimate interests in responding to inquiries, providing customer support, improving our services, and facilitating sales and product demonstrations. We also take steps to ensure that personal data is not used to train third-party AI models or otherwise made available to other users of those services. We do not use AI systems as the sole basis for decisions that produce legal or similarly significant effects on individuals.

Recruitment

When you apply for a role with us, or we contact you about an opportunity, we may collect your name, contact details, right-to-work documentation, references, qualifications, test results, and any other information provided by you or our recruitment partners.

We use this information to assess your suitability for employment, fulfil our contractual obligations, take steps before entering into a contract, and comply with legal requirements.

Some recruitment calls and video interviews may be recorded for training and quality purposes. We rely on our legitimate interests to do this and will always inform you beforehand, giving you the option to opt out.

Your rights as a data subject

You have rights as an individual which you can exercise in relation to the information we hold about you, including the right to:

  • access to your personal data;
  • correct incomplete or inaccurate data we hold about you;
  • ask us to erase the personal data we hold about you;
  • ask us to restrict our handling of your personal data;
  • ask us to transfer your personal data to a third party;
  • object to how we are using your personal data; and
  • withdraw your consent to us handling your personal data.

If you would like to exercise any of these rights, please contact us at compliance@uniguest.com.

Transfers of your personal data

Information you provide to us may be transferred by us outside the United Kingdom and/or European Economic Area (EEA) and may be processed by staff operating outside these territories. If we transfer your information outside the UK/EEA in this way, we will take steps to ensure that your privacy rights continue to be protected in accordance with UK and EU data protection law.

Your right to complain

We strive to meet the highest standards when collecting and using personal data. We take complaints seriously. If you feel our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention.

If you have any questions regarding this policy, or want to make a complaint about the way we’ve handled your personal data, contact us:

By post: 631 Bakertown Road, Antioch, TN 37013, United States
By email: compliance@uniguest.com
By phone: 1 800 467 1218

We have appointed a representative within the European Union. This function is fulfilled by a company within the Uniguest group established in the European Union. They can be contacted by post at:

FAO: Compliance Team
Tripleplay Services Iberia SL
C/ Doctor Trueta, 127-133 D202.2
08005 Barcelona Spain

Questions relating to the processing of your data

If you have any queries about the process or how we handle your information, contact us at compliance@uniguest.com.

Updates to this privacy policy

We review this Privacy Policy regularly and may update it from time to time to reflect changes in our services, legal requirements, or how we use personal data. If we intend to use your personal data for a new purpose that has not previously been explained to you, we will provide you with appropriate information and, where required, ask for your consent before doing so.

We will update the effective date of this Privacy Policy whenever changes are made.