Caring for Patients in Isolation during the COVID-19 Pandemic at Hackensack University Medical Center.
The recently opened Mercy Health – Kings Mills Hospital is the first hospital to be built in Greater Cincinnati in nearly a decade. Purposefully designed to address the need for an acute care hospital in Mason and neighboring communities, Mercy Health – Kings Mills Hospital’s closer proximity means shorter ambulance rides, faster medical interventions, better outcomes, and an influx of local jobs for residents of the area. To deliver on the promise of a better experience for everyone, Mercy Health turned to pCare by Uniguest as its partner for a thoughtful, Best in KLAS, patient engagement technology implementation.
“We’ve enjoyed working with the Uniguest team as we introduced the pCare system at the hospital, We’re dedicated to enhancing the overall patient experience at Kings Mills, and providing our staff with streamlined tools to deliver exceptional care is one tangible way we do this. This system reflects our commitment to patient-centered care and fosters a supportive environment for our patients and staff.
Jason Asic
The thoughtful prioritization of creating a space centered around patients and their families, while providing wellness and reassurance, addresses a key need within the greater Mason community, Our team is honored to support this effort to provide exceptional experiences both in and out of the hospital as Kings Mills leverages our engagement technology.
Dave Bennet
In the 60-bed acute care facility, pCare’s Interactive Patient Care System (IPS) leverages state-of-the-art television infrastructure to educate, empower, and entertain patients while creating efficiencies for the staff. The pCare IPS for Mercy Health – Kings Mills includes 43” inch SMART TVs integrated with the facility’s Electronic Health Record platform, enabling personalized information and educational videos to be delivered over the course of a patient’s stay in the hospital. The proprietary pCare CareFlows provide seamless and simple patient and staff collaboration, enhancing optimal outcomes and experiences for all.
Additionally, to stay connected with loved ones and the community, the pCare VideoConnect feature allows patients to use the television for virtual visits and video calls without having to worry about charging or managing personal devices. Patients can also tune into a live feed of the neighboring Kings Island Amusement Park to remain further connected to the outside world. And to show their appreciation for the care received, patients can also use the pCare system to submit kudos and encouragement for staff via integration with the DAISY recognition program.
About pCare by Uniguest
pCare’s interactive patient experience solutions help healthcare providers engage, educate, and entertain patients across the care continuum and connect patients, families, and caregivers. Recognized as Best in KLAS for interactive patient systems, pCare is the leading partner of healthcare organizations to improve quality, outcomes, and performance. In 2023, pCare was acquired by Uniguest, a global leader in providing connected technology solutions for better customer engagement in the hospitality, senior living, sports/stadiums, entertainment, retail, education, corporate, and government markets, to anchor its healthcare business.
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