Digital Directory Privacy Policy

This Privacy Policy tells you about the information we collect from you when you use our Cloud-hosted Digital Directory Platform. In collecting this information, we are acting as a data processor and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over this data.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and other applicable data protection laws.

Who we are

We are Uniguest. Our address is 2926 Kraft Drive, Nashville, TN 37204 United States. You can contact us by post at the above address, by email at compliance@uniguest.com or by telephone on 1800 467 1218.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What information do we collect?

As part of using the service, we may collect the following information:

• Location data.
• IP address.
• Cookies.
• Device information.
• User agent data.

How and why do we collect this information

Most of the personal information we process is provided to us within the platform for one of the following reasons:

• In order for us, and our hotel partners to be able to provide services to you.
• Statistical purposes.
• Legitimate interest, to provide hotel services.

This data is collected by cookies and other tracking technologies.

All data is encrypted in-transit between the product portal and our third-party provider QR Planet.

Sharing of Information

Our hotel partners act as a data controller with Uniguest acting as data processor. Data may be shared with sub-processors, such as QR Planet and other companies within the same corporate group to provide services and support.

Any information shared outside of the EEA is safeguarded with Standard Contractual Clauses.

How we store your information

Data is not stored and is used only for session identification purposes. The Digital Directory platform is hosted within a secure data center in the United States.

Your rights

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

If you would like to exercise your rights, please contact us.

Your right to complain

If you have a complaint about our use of your information, please contact us:

By post: 2926 Kraft Drive, Nashville, TN 37204 United States
By email: compliance@uniguest.com
By phone: 1800 467 1218

If you are not satisfied with the outcome and wish to proceed further, you have the right to contact the relevant Data Protection Board.

Updates

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the date of this policy each time it is changed.