2020 Year in Review

2020 has been a year full of challenges for many in the hospitality industry, but as we prepare to launch into 2021, we wanted to take a moment to celebrate all of the great (and some of the wacky) things this year has brought us.

Throughout all of the ups and downs, it has been an inspiration to work alongside so many brave professionals who threw the playbook out the window in order to provide a safe haven for employees and guests. The strength, resilience, and smiles along the way continue to show that together, we can get through anything.

So let’s take one last look back at the highlights of 2020 before we welcome in the new year. 🎉 ​


29,850 times we heard the words “unprecedented year”

It’s true, 2020 has been rather….well, unprecedented. But, let’s make a pact moving forward to strike that word from our vocabulary for at least a few orbits around the sun. We broke out our handy thesaurus to find a few fun synonyms that won’t give you flashbacks to March 2020.

Outlandish – looking or sounding bizarre or unfamiliar.
Newfangled – different from what one is used to; objectionably new.
Sui generis – constituting a class alone; unique, peculiar.

74,625 video meeting interruptions

Between virtual learning for our kids, dogs barking, cats wanting attention and endless wifi issues, we’re glad we were able to get at least a little bit of work done this year.


59,700 cups of coffee & tea consumed

Due to the coffee pots and kettle being in the next room, our team saw a significant increase in coffee and tea intake this year.  ☕


477,600 rolls of toilet paper purchased 🧻

Does anyone know what that toilet paper thing was about? We sure don’t. Good thing we got past that and are on to a brighter 2021!


New products for hospitality

We brought many new products to market that protect travelers health and well-being while also giving them the information they need to have a restful stay at your property.

From Guest Room Entertainment to Digital Hotel Guest Directory to Guest Protect, our focus was on the health and safety of hotel guests and staff.

It’s no secret we offer state-of-the-art digital signage solutions for hoteliers. However, this year signage was majorly used to communicate property health and safety guidelines, distancing protocols and other fluid information.

Senior Living

Touchtown, our senior living division based in Pittsburgh, PA had an outstanding year surpassing many records for the business. 

With many new features launched, the team is especially proud of their work and industry reception of Touchtown Live and Video Concierge. You can learn more about these on their website!

Senior living communities were among some of the hardest hit by the COVID-19 pandemic. The Touchtown team continues to support our most vulnerable population–reducing social isolation, improving independence and making it easier for staff to spend more time with their residents.Congratulations to the Touchtown team on their incredible year! 🌟

Professional AV

Our Professional AV division, consisting of ONELAN and Tripleplay, modified their strategy with agility, developing products mindful of the current state of the world and showcasing them on a new and customer-focused website.

After the success of their largest Pro-AV trade event, ISE, in Amsterdam, with over 80k global visitors, our Pro-AV division rapidly pivoted their communications strategy. They began a series of informative webinars both independently and collaboratively with a number of our key technology and distribution partners. 

Helping to keep everyone safe has been at the heart of everything we’ve released this year. We centered around our Occupancy Management solutions to help ensure safe social distancing, our #STAYSAFE campaign delivered targeted messages to key verticals from Education to Retail. With free to download digital signage content templates, we’ve helped our customers deliver clear and dynamic messages to their audiences, helping everyone to #STAYSAFE. 

In the background, our product teams have been working hard on new releases. We were delighted to launch Caveman 3.0 on the Tripleplay platform, with a plethora of new features and enhancements plus new integrations with Mersive and LG. Additionally, we released ONELAN CMS3.6 alongside new smaller footprint, subscription-based Net-Top-Box digital signage players. 

In addition, we’ve released enhancements to the Reserva Room digital booking solution including a new reporting tool, Reserva Analytics, to enable organizations to monitor meeting space utilization and optimize resources accordingly. With a robust product roadmap, we are anticipating many more exciting releases in 2021.

It was an ever-evolving year, and we made it together with the help of our passionate partners, clients, and comrades. Let’s say goodbye to 2020 and cheers to 2021! 🥂