The Gale South Beach Boosting Satisfaction Rankings, Repeat Business.
The Gale South Beach, a Curio Collection by Hilton hotel, is seeing a big rise in guest satisfaction rankings since going LIVE with Google Nest Hubs in all rooms when the property re-opened in October 2020. The hotel has moved up +40 spots on TripAdvisor, and there has been a steady rise in repeat booking from return customers.
“Adding the Volara-powered Google hotel solution was the first step in our contactless initiative, and guests are blown away by the convenience. People are familiar and comfortable with smart speakers and offering an identical voice-on-command experience at The Gale like they have at home is really comforting to travellers. Since we reopened, guests are engaging with our staff and benefitting from our services while remaining safe and socially distant thanks to Volara and Google.” — Kevin Waldstein, Gale South Beach General Manager