Prior to deployment, Village Hotels’ aim was that the Nest Hubs would increase customer satisfaction, reduce operating costs, and increase spend per customer. Today, each of those goals have been achieved, and then some. With information displayed on the Nest Hub about the hotel’s services, it has significantly freed up reception hosts, giving them more time to spend engaging guests at check in and taking care of guest needs that require a personal touch. With Nest Hubs replacing all landline phones in rooms, it has eliminated the cost of purchasing new phones and maintaining existing hardware. And, with Nest Hubs serving as a guest request device, it has reduced the number of calls to housekeeping, thereby streamlining service and boosting customer satisfaction.