Around the clock technical support at your service

You’re always in expert hands with Uniguest’s in-house technical support team, the UCrew. Our team is available 24/7/365 to deliver our customers and their customers second-to-none technical support.

MEET UCREW

Technically advanced and wicked fast.

Uniguest’s 24/7/365 technical support team, UCrew, is equipped with expertise and tools to proactively resolve issues without impacting the guest’s experience.

UCrew is available by phone, email, and chat to assist hoteliers and their guests at any time.

Continuous improvement from a pleasantly patient team.

Net Promoter Score (NPS)

of devices in the field are fully operational

second average wait time

of cases are resolved within the same day

REQUEST A CALL

See what our customers have to say about UCrew.

All the technicians I have been working with are courteous and knowledgeable. I want to especially thank UCrew for their recent technical support. They resolved our Hotel’s technical issues in a timely fashion with minimal impact to our guests.

John

Renaissance Hotel

Exceptional support! Called this morning, was the beginning of the queue and was connected to a technician that knew exactly what to do – resolved first time!

Joshua

Doubletree

The service I was provided was AMAZING! I had no time to fix the technical issue as I was covering multiple shifts and the technician made it so easy! So relieved… one less thing to worry about thanks to UCrew.

Kenna

HOME2 Suites

Get in touch with a support team member of the UCrew.

Drop us a line by filling out some information below and one of our technology experts will quickly be in touch.