Ventana by Buckner, Dallas’ premier high-rise, luxury Life Care community partners with Touchtown, the leading senior living community engagement platform to provide an enhanced level of communication and experience for Ventana residents and associates.
Ventana will implement Touchtown’s Resident Concierge and Staff Communicator solutions to design and publish professional multimedia content throughout their 12-story cutting-edge community and beyond. Hundreds of members and associates will access an unlimited array of information by way of digital-signage, Alexa voice assistants, touchscreen interactive displays, and a dedicated Ventana TV channel and mobile app. With an integrated and synchronized suite of technology, content only needs to be entered once—reducing administrative burden, so associates can spend more time with members.
Keeping Members Out of Higher Levels of Care
Touchtown will enable Ventana to bring wellness initiatives to the forefront, which help extend the length of stay at the community and keep residents out of higher levels of care. Ventana will actively eliminate isolation by connecting members with others in the community who have the same values and interests. Similarly, associates will access screens in the employee lounges and a directory in their own view of the Ventana mobile app to learn more about the life of members. The deeper understanding of members and evolving community amenities enable employees to provide an exceptional level of service and detail.
“Inter-community communication is never quite enough, or it’s never correctly executed. Touchtown is a solution for communication, engagement, and a lasting resident experience that aligns with our mission to provide peace of mind to those moving into a Life Care community,” said Rick Pruett, executive director at Ventana. “Touchtown is the most dynamic communication platform that will enhance the human experience of Ventana members by giving the community choice of how they access media.”