Even beyond our current climate, telehealth and video meetings have widespread application in senior living. Whether residents struggle with mobility or would like to more easily connect with certain services, Video Concierge makes it possible for staff to deliver tailored attention to more residents with ease.
Staff simply log in as “attendants” to the platform during set session hours, then residents can enter a virtual “waiting room” in a couple clicks through Touchtown Community Apps. There, they wait until the attendant is ready to see them.
“Video Concierge is very flexible. The platform can handle telehealth, fitness consultations and more on the resident side; or can be used for something like family or prospect office hours, where family or prospects can call in to chat with appropriate staff attendants 1-on-1,” said Evans.
Attendants manage incoming and queued calls from an easy-to-use dashboard. The platform also gives the option to see the patient or visitor’s geolocation.
The product requires very little setup or training on the community’s end. Touchtown takes care of all the implementation and the platform is designed to be simple-to-use. All the staff attendant needs to take video calls is a computer with internet access and a webcam.