In addition to communication challenges to residents, Amy shares their initiative to get back to the purpose-driven culture that makes United Church Homes so special. “This last year was challenging for everyone. We followed state and federal guidance to keep everyone as safe and healthy as possible, yet we were thrust back into the institutional practices of service delivery which resulted in talking about ‘patients’ and ‘units’ and ‘facilities’ again. Where did ‘community’ and ‘resident’ and ‘neighborhood’ go?”
With these challenges in mind, Amy set out to find a partner that could help, and Touchtown came in at just the right time for them.
A Connected Platform to Streamline Communication
So far, United Church Homes has employed Touchtown at six locations (including the corporate office) to implement more efficient channels of communication and boost community engagement. With an in-room TV channel, a custom Community App and plenty of digital signage, each UCH community is setting up a connected platform to streamline communication to all residents, staff and even visitors.
The decision to implement Touchtown couldn’t have happened at a better time, too. As UCH continues to add new communities to its portfolio, establishing the United Church Homes branding at every location becomes even more important.