The hotel has 251 guest rooms and suites, and features extensive event and conferencing facilities, with 15 meeting rooms and event spaces which can accommodate up to 700 guests. Hotel guests can also benefit from the hotel’s spa and wellness centre which offers a range of treatments and facilities, including an indoor swimming pool, a sauna, a steam room, and a fitness centre.
In keeping with its positioning as a premium destination, the guest engagement team at Fairmont Windsor Park identified that deploying of state-of- the-art technology would have a significant role to play on several levels.
Digital signage within the hotel can support guest engagement, enhancing guest experience through wayfinding, notifications, messaging and entertainment. It also creates additional opportunities for up-sell and cross-sell to guests through advertising, offers and promotion. Room booking systems improve customer satisfaction by optimizing room usage while avoiding double bookings.